Website & Payment Assistance
- Can I redeem multiple gift cards in one online order?
- CAN I BUY SOMETHING INTERNATIONALLY OR FROM OVERSEAS?
- DO YOU ACCEPT PAYPAL?
- DO YOU DELIVER OUTSIDE OF NEW ZEALAND?
- I'VE JUST PLACED AN ORDER FOR THE INCORRECT SIZE OR COLOUR. HOW CAN I CHANGE THIS?
- I HAVE SELECTED AN ITEM CLICKED "ADD TO CART" BUT NOTHING IS HAPPENING?
- I CANT SEE MY HISTORICAL OR OLD PREVIOUS ORDERS?
- WHAT ARE ASSORTED ITEMS?
- I RECEIVED AN ERROR MESSAGE AFTER SUBMITTING PAYMENT, THE PAGE HASN'T MOVED OR IS HANGING?
- I AM HAVING TROUBLE LOGGING INTO MY ACCOUNT, WHAT DO I DO?
- HOW CAN I UNSUBSCRIBE FROM THE MAILERS LIST?
- HOW DO I CHECK STOCK OF MY LOCAL STORE?
- IF THE ITEM I AM AFTER IS NOT IN THE STORE, CAN I ORDER WHILE I AM IN STORE?
- I HAD ITEMS IN MY CART AND NOW THEY HAVE DISAPPEARED, WHY IS THAT?
- ARE THE DEALS AVAILABLE ON THE WEBSITE ALSO AVAILABLE IN-STORE?
- I'M FINDING THE WEBSITE DIFFICULT TO USE, CAN I PAY OVER THE PHONE?
- WHAT IS A COUPON CODE AND HOW DO I GET ONE?
- DOES THE WEBSITE SHOW IN-STORE STOCK?
- THE ITEMS I WANT, AREN'T ONLINE. WHY NOT?
- WHAT IS AN OVERSIZE OR LARGE ITEM?
- How long is my Gift Card valid for?
- CAN I USE ASB TRUE REWARDS ONLINE?
- Do you accept Prezzy Cards online?
- DO YOU ACCEPT AFTERPAY AND LAYBUY?
- WHAT PAYMENT METHODS DO YOU CURRENTLY OFFER?
- CAN MY PARCEL BE DELIVERED TO P.O BOX ADDRESS?
- CAN I PURCHASE WITH MY COMMERCIAL ACCOUNT NUMBER ONLINE?
- CAN I ORDER IN BULK FOR MY SCHOOL, BUSINESS OR COMMERCIAL?
- WHAT DOES ‘AUTHENTICATION FAILED’ OR ‘TRANSACTION NOT COMPLETED’ MEAN AFTER TRYING TO MAKE PAYMENT?
- THE WEBSITE IS ASKING FOR SECURITY QUESTIONS FROM MY BANK, IS THIS LEGITIMATE?