Rebel Sport
Website & Payment Assistance
- Can I redeem multiple gift cards in one online order?
- CAN I BUY SOMETHING INTERNATIONALLY OR FROM OVERSEAS?
- DO YOU ACCEPT PAYPAL?
- DO YOU DELIVER OUTSIDE OF NEW ZEALAND?
- I'VE JUST PLACED AN ORDER FOR THE INCORRECT SIZE OR COLOUR. HOW CAN I CHANGE THIS?
- I HAVE SELECTED AN ITEM CLICKED "ADD TO CART" BUT NOTHING IS HAPPENING?
Order Tracking & Assistance
- Evening Express Delivery
- WHAT ARE YOUR DELIVERY TIMES AND COSTS?
- DO YOU OFFER INTERNATIONAL DELIVERY?
- MY ORDER SAYS DELIVERED BUT I CAN'T FIND IT?
- HOW CAN I TRACK MY ORDER?
- WHERE IS MY TRACKING NUMBER?
Damaged & Incomplete Orders
- WHERE CAN I GET A REPLACEMENT PART?
- WHY IS MY ORDER ON BACKORDER?
- I RECEIVED MY ORDER AND SENT IT TO SOMEONE OVERSEAS BUT IT WAS DAMAGED, WHAT DO I DO?
- ALL MY PARCELS ARRIVED BUT I THINK I AM STILL MISSING AN ITEM?
- WHERE IS THE REST OF MY ORDER?
- WHAT DOES IT MEAN WHEN MY ORDER SPLIT?
Returns & Exchanges
- RETURNS & EXCHANGES POLICY
- I'VE ENTERED THE INCORRECT ADDRESS ON MY ORDER, HOW CAN I CHANGE THIS?
- CAN I CANCEL OR REFUND MY ORDER?
- I'VE JUST PLACED AN ORDER AND SELECTED THE WRONG QUANTITY/SIZE/COLOUR - CAN I CHANGE IT?
- CAN I CHANGE MY DELIVERY ORDER TO CLICK AND COLLECT?
- WHEN WILL I RECEIVE MY TAX INVOICE?
Click & Collect
- CAN I WAIT TILL ALL THE ITEMS ARE READY FOR COLLECTION BEFORE PICKING THEM UP?
- CAN I STILL COLLECT MY "CLICK AND COLLECT" ORDER WITH NO VALID PHOTO I.D?
- HOW CAN I EXCHANGE MY CLICK AND COLLECT ORDER?
- CAN I GET A PRICE PROMISE BEFORE IT IS READY FOR COLLECTION?
- CAN I SET A CERTAIN DATE TO HAVE MY ORDER COLLECTED?
- CAN I CHANGE MY CLICK AND COLLECT LOCATION TO A DIFFERENT STORE?
Price Guarantee
- CAN IN-STORE PURCHASES BE PRICE PROMISED ONLINE?
- HOW DO I APPLY FOR THE 'BEAT IT BY 10%' PRICE GUARANTEE?
- CAN SOMEONE ELSE TAKE MY RECEIPT IN-STORE TO RECEIVE MY REFUND ON MY BEHALF?
- HOW SOON CAN I GET MY REFUND?
- Can I get a Price Promise if I used Afterpay as mode of payment?
- I'VE FOUND AN ITEM AT A COMPETITOR AND IT'S PRICED LOWER THAN YOURS, WHAT CAN I DO?